Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which (together with our privacy policy) govern Handcock MacLeod’s relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Handcock MacLeod’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 10 Westbourne Grove, Hexham, Northumberland, NE46 3DU.
Our company registration number is 12673560.

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The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• By using this website, you are confirming that you are over 18 years of age.

• We are not healthcare professionals – to avoid causing injury or harm, always seek professional advice before purchasing or using any biocidal product.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties (such as PayPal).

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

• We cannot be liable for the consequences of late or delayed delivery.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

If you are ordering from Handcock MacLeod Ltd for your own use (for a non-commercial purpose) then the Consumer Contract Regulations apply.

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Placing Your Order:
You can place orders online via our website:
Our website is fully PCI compliant and all payment information is encrypted to ensure total security of your data.
You can send special request orders to us via email – We are open Monday to Friday, from 9.00am until 6.00pm. We are closed on Saturday & Sunday and Bank Holidays.

Any orders placed via the website after 3.00pm or at the weekend will not be processed until the next working day.

Email confirmation is sent for every order placed. This confirmation is sent to the email address input when you place the order (a receipt will also be received from PayPal). We cannot re-send this confirmation, so please ensure you enter the correct email address.

We accept payments via PayPal, which includes all major credit and debit cards and PayPal accounts.

Where possible, we endeavour to process and despatch all orders within four days.

All images of our product are purely for illustration only and do not form part of the description of the product.
Handcock MacLeod cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

All prices on our website are displayed on an “invitation to treat” basis – if a product is ordered (and the price is incorrect) we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.

If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.

Upon delivery, you must inspect the goods carefully for damage as Handcock MacLeod is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within two working days from the date of delivery.

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Prices & Payment
• We take payment in full from your chosen payment option upon receipt of your order.

• All goods are subject to availability.

• All prices are exclusive of VAT at the current rate and are shown in Great British Pounds Sterling.

• All prices are inclusive of delivery charges.

• All goods delivered remain the property of Handcock MacLeod Ltd until they are paid for in full.

• Only one discount code may be applied to any single order.

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International Delivery:
For delivery to non-UK destinations, please contact us via

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Unsuccessful deliveries:
Our deliveries are made via UPS. We will make a total of three delivery attempts, leaving a card each time so you can arrange collection or a re-delivery. After the third failed attempt the parcel will be returned to us. A £10 admin fee will be payable, in order to arrange delivery again.

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Consumer Contract Regulations
The Consumer Contract Regulations ONLY apply to purchases made by people for personal use – the Consumer Contract Regulations do not apply to purchases made for commercial use.

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How To Cancel Your Order
We have a very fast order turnaround time. If you wish to cancel your order you must email as soon as possible.  Any orders already dispatched cannot be cancelled.
In accordance with the Consumer Contract Regulations, as a customer, you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods.
Once you have notified us that you would like to cancel the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.

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Our hand sanitisers meet all required EU standards and regulations, therefore we can only accept returns for damaged goods. Please contact with photos of the damaged goods.  We will only replace items that are damaged – not whole orders.